Return Policy

We accept returns on all non custom orders within 30 days of delivery. To begin a return, email support@bluehillpetals.com with RETURN REQUEST in the subject line. A return number will be issued within 24 to 48 hours.
To qualify, items must be unused, in original condition, and returned with any original packaging.

Non returnable items
• personalized or custom orders
• gift cards
• digital downloads
• items discounted 30 percent or more, final sale

Partial refunds may be granted if
• an item is returned without original packaging
• the product shows signs of wear not due to our error
• parts or accessories are missing

Refunds
Once your return is received and inspected, we will email you the approval or rejection of your refund. Approved refunds are issued to the original payment method. Most refunds appear within 5 to 7 business days, but allow up to 10 business days depending on your financial institution.

Exchanges
We do not offer direct exchanges. If an item arrives damaged or defective, email a photo of the issue to support@bluehillpetals.com within 72 hours of receipt. We will arrange a replacement if stock is available or issue a refund.

Shipping
To return your product, mail it to
Blue Hill Petals
P.O. Box 674
Monterey, MA 01245

Customers are responsible for return shipping costs unless the item is defective or incorrect. Original shipping charges are not refundable. If a replacement is requested, the cost of shipping the replacement may be deducted from the refund amount where applicable.

For items valued over 75 dollars, use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive returned items without tracking.

Questions
Email support@bluehillpetals.com for any questions about returns, refunds, or damaged items.

Last updated: October 3, 2025